Customer Service: Mission Impossible?

Customer Service: Mission Impossible?

According to the recent Microsoft State of Global Customer Service report, 61% of consumers have come to view customer service as “very important” in their choice of, and loyalty to, a brand.    In the  American Express Customer Service Barometer of 2014, 99% of consumers said that getting a satisfactory answer or (more…)

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Structural Adjustment: Belling the Foreign Exchange Cat(-astrophe) Part 2

Structural Adjustment: Belling the Foreign Exchange Cat(-astrophe) Part 2

Part 2:  Structural Adjustment, Growth and the IMF  First it must be clear that structural adjustment is not to be confused with Structural Adjustment Programmes which are IMF-led programmes designed essentially to bring about short-term stability and specific long-term economic changes.  The much maligned programmes of “privatization” are just one (more…)

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