Revisiting the Marketing Concept- Part I

Revisiting the Marketing Concept- Part I

At first I thought it was an excellent idea to start an online marketing blog with an article with the title: ‘Revisiting the Marketing Concept’. Then I thought, “No way; surely by now, everybody understands what marketing is!”  But just as I was about to abandon the idea, there was it again– (more…)

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Radio Shack Comes to Courts Amidst Bankruptcy Filing

Radio Shack Comes to Courts Amidst Bankruptcy Filing

On April 23 (2017)  Courts Barbados became the site of the 3rd Radio Shack store in the Caribbean.  However, Radio Shack, well known for its specialization in consumer electronics, is currently in bankruptcy court in the US, the second time in two years.  So has Courts touched the accursed thing? Radio Shack has (more…)

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ESI: Do you have it?

ESI: Do you have it?

Social network sites (SNS) have been defined by one source as “web-based services that allow individuals to (1) construct a public or semi-public profile within a bounded system; (2) articulate a list of other users with whom they share a connection, and (3) view and traverse their list of connections (more…)

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Focus groups for participants

Focus groups for participants

The focus group is a research technique used by marketing research professionals to obtain insights from consumers or other respondents, on behalf for their clients, on topics such as new products, pricing, advertising, company image, customer service etc. A focus group ranges in size from 6 to 10 persons and is conducted (more…)

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Structural Adjustment: Belling the Foreign Exchange Cat(-astrophe) Part 3

Structural Adjustment: Belling the Foreign Exchange Cat(-astrophe) Part 3

Part 3: Structural Adjustment for Dummies! Structural adjustment, simply stated, is the initiation and management of changes in the structure of an economy, that is, changes in the kinds of economic activities undertaken by a society. For example, Barbados has been heavily dependent on tourism; in previous times it was (more…)

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Customer Service: Mission Impossible?

Customer Service: Mission Impossible?

According to the recent Microsoft State of Global Customer Service report, 61% of consumers have come to view customer service as “very important” in their choice of, and loyalty to, a brand.    In the  American Express Customer Service Barometer of 2014, 99% of consumers said that getting a satisfactory answer or (more…)

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Structural Adjustment: Belling the Foreign Exchange Cat(-astrophe) Part 2

Structural Adjustment: Belling the Foreign Exchange Cat(-astrophe) Part 2

Part 2:  Structural Adjustment, Growth and the IMF  First it must be clear that structural adjustment is not to be confused with Structural Adjustment Programmes which are IMF-led programmes designed essentially to bring about short-term stability and specific long-term economic changes.  The much maligned programmes of “privatization” are just one (more…)

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The Importance of Branding: Narrow Escape for Cotton!

The Importance of Branding: Narrow Escape for Cotton!

Caribbean countries are only slowly beginning to learn the importance of their marketing assets.  Sea Island Cotton is known to be one of the best, if not the best brand of cotton in the world.  However, the Sea Island Cotton brand name was almost permanently lost to the Japanese.  It took a (more…)

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